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The Art of Everlasting Flowers 

Privacy Notice

Petals by Design ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, and protect your personal data when you interact with us, purchase our floral designs, or use our website.

For the purpose of the General Data Protection Regulation (GDPR), the data controller is S Rudman, trading as Petals by Design.

1. Information We Collect

We may collect and process the following personal information about you:

  • Contact details: Your name, billing address, delivery address, email address, and phone number.

  • Order details: Information about the flowers, arrangements, or services you have purchased from us.

  • Payment information: Payment details are processed securely through our third-party payment providers (e.g., Stripe, PayPal, or bank transfer). We do not store your credit/debit card details.

  • Recipient information: If you are sending flowers to someone else, we will collect their name and delivery address to fulfill the order.

2. How We Use Your Personal Data

We use your information under the following legal bases:

  • To fulfill a contract: To process and deliver your orders, send order confirmations, and handle customer service requests.

  • Legitimate interests: To respond to your inquiries, design quotes, and manage our business records.

  • Consent: To send you marketing emails or newsletters (you can opt-out at any time).

3. Sharing Your Data

We respect your privacy and will never sell your data. We only share your information with trusted third parties necessary to run our business:

  • Delivery services: Couriers or delivery drivers who need your address (or the recipient's address) to deliver your flowers.

  • Service providers: IT, website hosting, and secure payment processing platforms.

  • Legal obligations: If required by law or to protect our legal rights.

4. Data Retention

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements (typically 6 years for financial and tax records in the UK/EU).

5. Your Rights

Under GDPR, you have the following rights regarding your data:

  • Access: The right to request a copy of the personal data we hold about you.

  • Correction: The right to ask us to correct any inaccurate information.

  • Erasure: The right to ask us to delete your personal data (subject to legal obligations like tax laws).

  • Withdraw Consent: The right to stop receiving marketing materials at any time.

6. How to Contact Us

If you have any questions about this Privacy Notice or wish to exercise your rights, please contact us at:

  • Data Controller: S.Rudman

  • Email: Petalsbydesign@outlook.com

  • Phone: +44 7337 597795

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