Returm and Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
 
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return:

• Items must be unused, unworn, and in their original condition.

• Items must be returned with their original packaging and tags, where applicable.

• Proof of purchase or an order number is required.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and photos of the item.
We will work to resolve the issue by offering a replacement or refund at no additional cost, where appropriate.
Non-Returnable Items
Certain items may not be eligible for return, including:

• Personalised or custom-made products

• Items that have been used or damaged after delivery

• Items that cannot be returned for hygiene reasons, where legally permitted

This does not affect your statutory consumer rights.
Return Shipping
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.
If the return is due to an incorrect, damaged, or defective item, we will cover reasonable return shipping costs.
How to Request a Return
To start a return, please contact our customer support team at:
 
Email:

Include your order number and the reason for your return. Our team will provide further instructions.
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If you have any questions about our Return & Refund Policy, please don't hesitate to contact us.
Thank you for shopping with us!